Frequently Asked Questions

Is there warranty?

All products come with 12 month warranty. 

How long will it take for my product to arrive?

Even though delivery is free, all products will take between 10-20 working days for UK orders. We understand that this may be a bit longer than anticipated, but due to circumstances such as fluctuating demand, time of year and other external factors. International orders will take longer. Please inquire for delivery times before placing orders. 

However, if you can cater for express delivery options via other couriers, but will be at an additional charge. Please contact us beforehand for an accurate quote for express deliveries. 

Can I return my item?

We do have a return policy on all our products within 14 days of receiving. However due to health and safety reasons, the products must be unused and in the original packaging. 

Refunds will be processed on receiving the products back. 

How do I return an item?

Please contact us via our form for details on returning items with your order number in the message. 

Shipping costs?

There is no delivery charge for any of our items, This includes international shipping. (Please enquire first if you are unsure if we deliver to your country)

Please enquire first if in doubt.

Do you have other items?

We have been working with our supplier for a while now and fully trust their products and they have  wide range of products in addition to the site. We do try to focus on particular products but please feel free to ask if you are looking for a particular item. Contact us.